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Starbucks f-commerce + m-commerce = New Gold Standard

6
  • by Paul Marsden
  • in Social
  • — 7 May, 2010

Starbucks is the latest brand to open up an f-commerce store (Facebook e-commerce), and it’s slick; offering perhaps the best online purchasing experience on Facebook to date, and with a mobile commerce dimension.

Fully integrated into Facebook (not merely a storefront), users can reload their (virtual) Starbucks mobile card with a payment card in order to pay for drinks with their cell phone – or load cash onto the Starbucks plastic payment card. Users will also be able to surprise their Facebook friends by reloading their cards.

What’s particularly slick is the shopping cart checkout experience, which is visually appealing with an elegant  interactive interface, better than that on the main Starbucks site.  Of course, it helps that the Starbucks f-commerce wall app is only selling one thing, thereby sidestepping storefront design issues that f-commerce designers have yet to crack.  But nevertheless, designers working on f-commerce briefs now have a new gold standard to work from.

With Facebook expected to add Foursquare busting geo-location services imminently, Starbucks is uniquely placed to explore the combined opportunities of m-commerce with f-commerce.

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— Paul Marsden

Psychologist specialising in consumer psychology, innovation and technology. Author, speaker and researcher for consumer brands, technology companies and marketing agencies.

6 comments on “Starbucks f-commerce + m-commerce = New Gold Standard”

  1. Pingback: Tweets that mention Starbucks f-commerce + m-commerce = New Gold Standard | Social Commerce Today -- Topsy.com

  2. Pingback: Starbucks Teams Up With Gilt.com To Launch Super Luxury Coffee [Screenshots] | Social Commerce Today

  3. Pingback: Starbucks beloond trouwe klanten door pre sale op Gilt.com « Brand Retail and Design

  4. Pingback: Starbucks beloont trouwe klanten met pre-sale op Gilt.com « Brand Retail and Design

  5. Pingback: Starbucks…on top of their social media game | Morello Digital

  6. Pingback: O2 Facebook store: Future of f-commerce as consumer CRM? | Social Commerce Today

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