Private Shopping Clubs – Critical Success Factors

From a revenue-generating perspective, Private Shopping Clubs (also known as sample/flash sale (event) sites) are the big success story in social commerce right now (Vente-Privée $1bn+, Gilt $400M+).

Marc Osofsky, ex-McKinsey VP of marketing for e-commerce specialists Optaros has posted a useful review of these member-only shopping clubs where members get access to exclusive online sale events, identifying what makes them work.

With popular e-commerce software such as Magento offering private shopping club modules (video walk-through), private shopping clubs are relatively easy to deploy.  So here’s a top line summary of Marc’s review, listing the critical success factors for setting up a successful private shopping club.

Key Features

  • Exclusivity – Invite-only (requires an invitation from a friend to get in)
  • Name Brands – quality merchandise not just cheap or out of date items
  • Compelling Discounts – priced to drive impulse purchases and loyalty
  • Timed Events – limited sales event at which the merchandise is offered until it sells out or a time limit is reached
  • Regular Events - Sales events always start at the same time
  • One Page Event List – Listing current events to browse
  • Viral Invitations - member get member referral program ($10 reward per new (purchasing) member
  • Social Network Integration (e.g. Facebook Connect/Twitter) easy login and member referrals
  • No Site Search - Focus attention on browsing sale items to encourage impulse purchase (allow filter)
  • Single/No Shipping Fee – Orders stay open for several hours to allow shoppers to make additional purchases and pay only one shipping fee (or additional orders are advertised as having free shipping)

Future Features

  • Fashion Content (Editorial/Articles) – influencing shoppers through richer content around the products on sale.
  • VIP Members - Special club for most valuable members (who have invited groups of people that buy the most) with extra discounts and incentives.
  • Customer Idea Communities – for ideas on future sale events and site improvements
  • Crowd Visualization – visial representation of shopping crowd at beginning of the events to stimulate impulse pruchases
  • Social Analytics – social recommender systems that up-sell and cross-sell based on purchases/browsing patterns of “people like you” (similarity in purchasing history/tastes/social graph)

8 Responses to “Private Shopping Clubs – Critical Success Factors”

  1. Marc Osofsky April 8, 2010 at 11:47 #

    Thanks Paul,
    I’ve been following your blog for awhile. You are doing a great job tracking new retail concepts.

    • Paul Marsden April 8, 2010 at 11:53 #

      Hi Marc, thanks for the kind comment – and thanks to you guys at Optaros, insightful content on your blogs!

  2. eric July 29, 2010 at 19:29 #

    do you have friend that can invite me to join a private shopping club

  3. evony conquering cities September 12, 2010 at 13:22 #

    Hey admin, very informative blog post! Pleasee continue this awesome work..

  4. Rosette Orbin January 8, 2011 at 14:05 #

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  5. maurice April 15, 2011 at 19:47 #

    Great Information.

    How does this business model make money? What percentage is the private shopping club taking from the sale of items.

    Thanks

  6. Focus Bikes August 8, 2011 at 13:15 #

    I want to say that this post is fantastic. Well written and very informative. Hopefully we’d be seeing many more articles like this!

  7. Arline September 15, 2011 at 09:39 #

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